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Customer Service Support, Teleservice Operation

Barstow Community College (Barstow College)

  • A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval. Find Colleges Offering Customer Service Support, Teleservice Operation Degree.
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    • Job Description
      Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
      Projections
      • Total Employment (2006): 26,681
      • Total Employment Projected (2016): 16,137
      • Percent Job Growth: -39.5%
      Important Abilities
      • Oral Comprehension
      • Oral Expression
      • Speech Recognition
      • Speech Clarity
    • Job Description
      Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
      Salary and Wages

      Riverside-San Bernardino-Ontario, CA

      • Total Employment: 15,270
      • Average Annual Salary: $33,360
      • Average Hourly Rate: $16.04
      Projections
      • Total Employment (2006): 2,202,271
      • Total Employment Projected (2016): 2,747,432
      • Percent Job Growth: 24.75%
      Important Abilities
      • Oral Comprehension
      • Oral Expression
      • Written Expression
      • Speech Recognition
      • Speech Clarity
    Back To Barstow Community College Profile
    Awarded Degrees and Program Completion Details
    Customer Service Support, Teleservice Operation
     Total
    Overall
    All Students-
     
    By Gender
    Male-
    Female-
     
    By Race
    Non-Resident Alien-
    American Indian-
    Black-
    Asian-
    Hispanic-
    White-
    Unknown-
     
    Back To Barstow Community College Profile
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    This Program is Also Offered at Other Public Colleges in California
    College of Alameda
    • 555 Ralph Appezzato Memorial Parkway
      Alameda, CA 94501
    •  
    • Degrees or Certifications Awarded For This Program: 0
    • Highest Degree Offered: Associate's
    • Campus Location: Large Suburb
    • Tenure System: Has Tenure System
    • Students Enrollment: 5,000 - 9,999
    • Classification: Associates--Public Urban-Serving Multicampus
    • Size & Residential Status: Medium Two-Year
     
     
     
    College of the Siskiyous
    • 800 College Ave
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    • Degrees or Certifications Awarded For This Program: 2
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    • Campus Location: Rural Fringe
    • Tenure System: Has Tenure System
    • Students Enrollment: 1,000 - 4,999
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    • Size & Residential Status: Small Two-Year
     
     
     
    Cuyamaca College
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    • Degrees or Certifications Awarded For This Program: 0
    • Highest Degree Offered: Associate's
    • Campus Location: Large Suburb
    • Tenure System: Has Tenure System
    • Students Enrollment: 5,000 - 9,999
    • Classification: Associates--Public Suburban-Serving Multicampus
    • Size & Residential Status: Medium Two-Year
     
     
     
    Fresno City College
    • 1101 E. University Ave
      Fresno, CA 93741
    •  
    • Degrees or Certifications Awarded For This Program: 0
    • Highest Degree Offered: Associate's
    • Campus Location: Large City
    • Tenure System: Has Tenure System
    • Students Enrollment: 20,000 and Above
    • Classification: Associates--Public Urban-Serving Multicampus
    • Size & Residential Status: Very Large Two-Year
     
     
     
    Long Beach City College
    • 4901 E. Carson St.
      Long Beach, CA 90808
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    • Degrees or Certifications Awarded For This Program: 0
    • Highest Degree Offered: Associate's
    • Campus Location: Large City
    • Tenure System: Has Tenure System
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    Reedley College
    • 995 N Reed Ave
      Reedley, CA 93654
    •  
    • Degrees or Certifications Awarded For This Program: 0
    • Highest Degree Offered: Associate's
    • Campus Location: Distant Town
    • Tenure System: Has Tenure System
    • Students Enrollment: 10,000 - 19,999
    • Classification: Associates--Public Urban-Serving Multicampus
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    Rio Hondo College
    • 3600 Workman Mill Rd
      Whittier, CA 90601
    •  
    • Degrees or Certifications Awarded For This Program: 0
    • Highest Degree Offered: Associate's
    • Campus Location: Large Suburb
    • Tenure System: Has Tenure System
    • Students Enrollment: 20,000 and Above
    • Classification: Associates--Public Suburban-Serving Single Campus
    • Size & Residential Status: Large Two-Year
     
     
     
    Source: IPEDS Survey 2007-2008