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Customer Service Support, Teleservice Operation

Fresno City College (FCC)

  • A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval. Find Colleges Offering Customer Service Support, Teleservice Operation Degree.
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    • Job Description
      Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
      Salary and Wages

      Fresno, CA

      • Total Employment: 150
      • Average Annual Salary: $46,690
      • Average Hourly Rate: $22.45
      Projections
      • Total Employment (2006): 26,681
      • Total Employment Projected (2016): 16,137
      • Percent Job Growth: -39.5%
      Important Abilities
      • Oral Comprehension
      • Oral Expression
      • Speech Recognition
      • Speech Clarity
    • Job Description
      Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
      Salary and Wages

      Fresno, CA

      • Total Employment: 4,000
      • Average Annual Salary: $35,780
      • Average Hourly Rate: $17.20
      Projections
      • Total Employment (2006): 2,202,271
      • Total Employment Projected (2016): 2,747,432
      • Percent Job Growth: 24.75%
      Important Abilities
      • Oral Comprehension
      • Oral Expression
      • Written Expression
      • Speech Recognition
      • Speech Clarity
    Back To Fresno City College Profile
    Awarded Degrees and Program Completion Details
    Customer Service Support, Teleservice Operation
     TotalCertificateAssociate
    Overall
    All Students---
     
    By Gender
    Male---
    Female---
     
    By Race
    Non-Resident Alien---
    American Indian---
    Black---
    Asian---
    Hispanic---
    White---
    Unknown---
     
    Back To Fresno City College Profile
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    This Program is Also Offered at Other Public Colleges in California
    Barstow Community College
    • 2700 Barstow Road
      Barstow, CA 92311
    •  
    • Degrees or Certifications Awarded For This Program: 0
    • Highest Degree Offered: Associate's
    • Campus Location: Rural Fringe
    • Tenure System: Has Tenure System
    • Students Enrollment: 1,000 - 4,999
    • Classification: Associates--Public Suburban-Serving Single Campus
    • Size & Residential Status: Small Two-Year
     
     
     
    College of Alameda
    • 555 Ralph Appezzato Memorial Parkway
      Alameda, CA 94501
    •  
    • Degrees or Certifications Awarded For This Program: 0
    • Highest Degree Offered: Associate's
    • Campus Location: Large Suburb
    • Tenure System: Has Tenure System
    • Students Enrollment: 5,000 - 9,999
    • Classification: Associates--Public Urban-Serving Multicampus
    • Size & Residential Status: Medium Two-Year
     
     
     
    College of the Siskiyous
    • 800 College Ave
      Weed, CA 96094
    •  
    • Degrees or Certifications Awarded For This Program: 2
    • Highest Degree Offered: Associate's
    • Campus Location: Rural Fringe
    • Tenure System: Has Tenure System
    • Students Enrollment: 1,000 - 4,999
    • Classification: Associates--Public Rural-Serving Medium
    • Size & Residential Status: Small Two-Year
     
     
     
    Cuyamaca College
    • 900 Rancho San Diego Pky
      El Cajon, CA 92019
    •  
    • Degrees or Certifications Awarded For This Program: 0
    • Highest Degree Offered: Associate's
    • Campus Location: Large Suburb
    • Tenure System: Has Tenure System
    • Students Enrollment: 5,000 - 9,999
    • Classification: Associates--Public Suburban-Serving Multicampus
    • Size & Residential Status: Medium Two-Year
     
     
     
    Long Beach City College
    • 4901 E. Carson St.
      Long Beach, CA 90808
    •  
    • Degrees or Certifications Awarded For This Program: 0
    • Highest Degree Offered: Associate's
    • Campus Location: Large City
    • Tenure System: Has Tenure System
    • Students Enrollment: 20,000 and Above
    • Classification: Associates--Public Urban-Serving Multicampus
    • Size & Residential Status: Very Large Two-Year
     
     
     
    Reedley College
    • 995 N Reed Ave
      Reedley, CA 93654
    •  
    • Degrees or Certifications Awarded For This Program: 0
    • Highest Degree Offered: Associate's
    • Campus Location: Distant Town
    • Tenure System: Has Tenure System
    • Students Enrollment: 10,000 - 19,999
    • Classification: Associates--Public Urban-Serving Multicampus
    • Size & Residential Status: Large Two-Year
     
     
     
    Rio Hondo College
    • 3600 Workman Mill Rd
      Whittier, CA 90601
    •  
    • Degrees or Certifications Awarded For This Program: 0
    • Highest Degree Offered: Associate's
    • Campus Location: Large Suburb
    • Tenure System: Has Tenure System
    • Students Enrollment: 20,000 and Above
    • Classification: Associates--Public Suburban-Serving Single Campus
    • Size & Residential Status: Large Two-Year
     
     
     
    Source: IPEDS Survey 2007-2008