Rio Hondo College Customer Service Support

  • A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval. Find colleges offering customer service support degree.
    Get Information On Customer Service Support Degree Programs Offered

    • Get admissions information on Rio Hondo College and online college degrees at CampusExplorer.com.

    Career Options For Graduates
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    • Job Description
      Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls. Read more about telephone operators in our career profile section.
      Projections
      • Total Employment (2008): 22,700
      • Total Employment Projected (2018): 21,900
      • Percent Job Growth: -0.8%
    • Job Description
      Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Read more about customer service representatives in our career profile section.
      Salary and Wages

      Los Angeles-Long Beach-Glendale, CA Metropolitan Division

      • Total Employment: 60,720
      • Average Annual Salary: $35,580
      • Average Hourly Rate: $17.11

      Santa Ana-Anaheim-Irvine, CA Metropolitan Division

      • Total Employment: 27,060
      • Average Annual Salary: $36,660
      • Average Hourly Rate: $17.62
      Projections
      • Total Employment (2008): 2,252,400
      • Total Employment Projected (2018): 2,651,900
      • Percent Job Growth: 399.50%
    Back To Rio Hondo College Profile
    Awarded Degrees and Program Completion Details
    Customer Service Support
     Total
    Overall
    All Students-
     
    By Gender
    Male-
    Female-
     
    By Race
    Non-Resident Alien-
    American Indian-
    Black-
    Asian-
    Hispanic-
    White-
    Unknown-
     
    Back To Rio Hondo College Profile
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    College of Alameda
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    College of the Siskiyous
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    • Campus Location: Rural Fringe
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    • Students Enrollment: 1,000 - 4,999
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    Cuyamaca College
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    • Degrees or Certifications Awarded For This Program: 0
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    Fresno City College
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    Long Beach City College
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    • Degrees or Certifications Awarded For This Program: 0
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    Reedley College
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    • Campus Location: Distant Town
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    Source: IPEDS Survey 2007-2008

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