Selling Skills and Sales Operations

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Coordinate activities of staff and convention personnel to make arrangements for group meetings and conventions.

Plan, organize, and conduct long distance cruises, tours, and expeditions for individuals and groups.

Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties, such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Receive orders for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

Sell spare and replacement parts and equipment in repair shop or parts store.

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel in a retail establishment.

Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required.

Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, chemistry, and electronics, normally obtained from at least 2 years of post-secondary education.

Sell business goods or services, the selling of which requires a technical background equivalent to a baccalaureate degree in engineering.

Solicit orders for goods or services over the telephone.

Sell goods or services door-to-door or on the street.

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Make and confirm reservations and sell tickets to passengers and for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service.