(SXU) Customer Service Management Degree, Program Information at Saint Xavier University

Highest Degree Offered: Non-Degree Granting
Campus Location: Large City
Tenure System: No Tenure System
Students Enrollment: Under 1,000

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills. Find Colleges Offering Customer Service Management Degree.

Request Admissions Information

Get admissions info from: Saint Xavier University

Powered by Campus Explorer

Career Options For Graduates

Click Link Below To Expand

First-Line Supervisors/Managers of Office and Administrative Support Workers
Job Description
Supervise and coordinate the activities of clerical and administrative support workers.
Salary and Wages
Chicago-Naperville-Joliet, IL Metropolitan Division
- Total Employment: 34,320
- Average Annual Salary: $56,260
- Average Hourly Rate: $27.05
Gary, IN Metropolitan Division
- Total Employment: 2,220
- Average Annual Salary: $44,120
- Average Hourly Rate: $21.21
Lake County-Kenosha County, IL-WI Metropolitan Division
- Total Employment: 3,180
- Average Annual Salary: $53,500
- Average Hourly Rate: $25.72
Projections
- Total Employment (2006): 1,418,494
- Total Employment Projected (2016): 1,500,083
- Percent Job Growth: 5.75%
Important Abilities
- Oral Comprehension
- Written Comprehension
- Oral Expression
- Written Expression
- Problem Sensitivity
- Deductive Reasoning
- Inductive Reasoning
- Near Vision
- Speech Recognition
- Speech Clarity