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Customer Service Management

Spanish Coalition for Jobs Inc

  • A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills. Find Colleges Offering Customer Service Management Degree.
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    • Job Description
      Supervise and coordinate the activities of clerical and administrative support workers.
      Salary and Wages

      Chicago-Naperville-Joliet, IL Metropolitan Division

      • Total Employment: 34,320
      • Average Annual Salary: $56,260
      • Average Hourly Rate: $27.05

      Gary, IN Metropolitan Division

      • Total Employment: 2,220
      • Average Annual Salary: $44,120
      • Average Hourly Rate: $21.21

      Lake County-Kenosha County, IL-WI Metropolitan Division

      • Total Employment: 3,180
      • Average Annual Salary: $53,500
      • Average Hourly Rate: $25.72
      Projections
      • Total Employment (2006): 1,418,494
      • Total Employment Projected (2016): 1,500,083
      • Percent Job Growth: 5.75%
      Important Abilities
      • Oral Comprehension
      • Written Comprehension
      • Oral Expression
      • Written Expression
      • Problem Sensitivity
      • Deductive Reasoning
      • Inductive Reasoning
      • Near Vision
      • Speech Recognition
      • Speech Clarity
    Back To Spanish Coalition for Jobs Inc Profile
    Awarded Degrees and Program Completion Details
    Customer Service Management
     Total
    Overall
    All Students10
     
    By Gender
    Male3
    Female7
     
    By Race
    Non-Resident Alien-
    American Indian-
    Black-
    Asian-
    Hispanic10
    White-
    Unknown-
     
    Back To Spanish Coalition for Jobs Inc Profile
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    This Program is Also Offered at Other Private Colleges in Illinois
    Saint Xavier University
    • 3700 W 103rd St
      Chicago, IL 60655
    •  
    • Degrees or Certifications Awarded For This Program: 6
    • Highest Degree Offered: Master's
    • Campus Location: Large City
    • Tenure System: Has Tenure System
    • Students Enrollment: 5,000 - 9,999
    • Classification: Masters Colleges and Universities (Larger Programs)
    • Size & Residential Status: Medium Four-Year, Primarily Nonresidential
     
     
     
    Source: IPEDS Survey 2007-2008