Receptionist Degree, Program Information at Eastfield College

A program that prepares individuals to perform frontline public relations duties for a business, organization, or answering service. Includes instruction in telephone answering techniques, responding to information requests, keeping caller and/or visitor records, placing business calls, operating telephone switchboards and/or other communications equipment, relaying incoming and interoffice calls, schedule maintenance, and public relations skills. Find Colleges Offering Receptionist Degree.

Request Admissions Information

Get admissions info from: Eastfield College

Powered by Campus Explorer

Career Options For Graduates

Click Links Below To Expand

Switchboard Operators, Including Answering Service
Job Description
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Salary and Wages
Dallas-Plano-Irving, TX Metropolitan Division
- Total Employment: 2,360
- Average Annual Salary: $26,040
- Average Hourly Rate: $12.52
Fort Worth-Arlington, TX Metropolitan Division
- Total Employment: 890
- Average Annual Salary: $22,060
- Average Hourly Rate: $10.61
Projections
- Total Employment (2006): 177,485
- Total Employment Projected (2016): 162,575
- Percent Job Growth: -8.4%
Important Abilities
- Oral Comprehension
- Oral Expression
- Speech Recognition
- Speech Clarity
Telephone Operators
Job Description
Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Projections
- Total Employment (2006): 26,681
- Total Employment Projected (2016): 16,137
- Percent Job Growth: -39.5%
Important Abilities
- Oral Comprehension
- Oral Expression
- Speech Recognition
- Speech Clarity
Customer Service Representatives
Job Description
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Salary and Wages
Dallas-Plano-Irving, TX Metropolitan Division
- Total Employment: 60,130
- Average Annual Salary: $32,920
- Average Hourly Rate: $15.83
Fort Worth-Arlington, TX Metropolitan Division
- Total Employment: 21,090
- Average Annual Salary: $29,900
- Average Hourly Rate: $14.38
Projections
- Total Employment (2006): 2,202,271
- Total Employment Projected (2016): 2,747,432
- Percent Job Growth: 24.75%
Important Abilities
- Oral Comprehension
- Oral Expression
- Written Expression
- Speech Recognition
- Speech Clarity
Interviewers, Except Eligibility and Loan
Job Description
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Important Abilities
- Oral Comprehension
- Oral Expression
- Speech Recognition
- Speech Clarity
Receptionists and Information Clerks
Job Description
Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
Salary and Wages
Dallas-Plano-Irving, TX Metropolitan Division
- Total Employment: 17,450
- Average Annual Salary: $26,300
- Average Hourly Rate: $12.64
Fort Worth-Arlington, TX Metropolitan Division
- Total Employment: 6,720
- Average Annual Salary: $24,420
- Average Hourly Rate: $11.74
Projections
- Total Employment (2006): 1,172,666
- Total Employment Projected (2016): 1,374,666
- Percent Job Growth: 17.23%
Important Abilities
- Oral Comprehension
- Oral Expression
- Speech Recognition
- Speech Clarity