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Customer Service Management
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.
Popular Public Colleges & Universities Offering This Program
- 6375 W. Charleston Blvd.
Las Vegas, NV 89146
- Degrees or Certifications Awarded For This Program: 1
- Highest Degree Offered: Bachelor's
- Campus Location: Large City
- Tenure System: Has Tenure System
- Students Enrollment: 20,000 and Above
- Classification: Associates--Public 4-Year Primarily Associates
- Size & Residential Status: Very Large Two-Year
- Knoles Drive, Babbitt Administrative Center
Flagstaff, AZ 86011
- Degrees or Certifications Awarded For This Program: 15
- Highest Degree Offered: Doctoral
- Campus Location: Small City
- Tenure System: Has Tenure System
- Students Enrollment: 20,000 and Above
- Classification: Research Universities (High Research Activity)
- Size & Residential Status: Large Four-Year, Primarily Residential
- 490 Piya Wiconi Road
Kyle, SD 57752
- Degrees or Certifications Awarded For This Program: 2
- Highest Degree Offered: Master's
- Tribal College: Yes
- Campus Location: Rural
- Tenure System: No Tenure System
- Students Enrollment: 1,000 - 4,999
- Classification: Tribal Colleges
- Size & Residential Status: Very Small Four-Year, Primarily Nonresidential
- 3501 University Blvd East
Adelphi, MD 20783
- Degrees or Certifications Awarded For This Program: 0
- Highest Degree Offered: Doctoral
- Campus Location: Large Suburb
- Tenure System: No Tenure System
- Students Enrollment: 20,000 and Above
- Classification: Masters Colleges and Universities (Larger Programs)
- Size & Residential Status: Large Four-Year, Primarily Nonresidential
- Address Not Available
Menomonie, WI 54751
- Degrees or Certifications Awarded For This Program: 47
- Highest Degree Offered: Master's
- Campus Location: Distant Town
- Tenure System: Has Tenure System
- Students Enrollment: 5,000 - 9,999
- Classification: Masters Colleges and Universities (Larger Programs)
- Size & Residential Status: Medium Four-Year, Primarily Residential
- 2240 Iyannough Rd
West Barnstable, MA 02668
- Degrees or Certifications Awarded For This Program: 15
- Highest Degree Offered: Associate's
- Campus Location: Small City
- Tenure System: Has Tenure System
- Students Enrollment: 1,000 - 4,999
- Classification: Associates--Public Rural-Serving Medium
- Size & Residential Status: Medium Two-Year
- 400 East Ave
Warwick, RI 02886
- Degrees or Certifications Awarded For This Program: 1
- Highest Degree Offered: Associate's
- Campus Location: Small City
- Tenure System: Has Tenure System
- Students Enrollment: 10,000 - 19,999
- Classification: Associates--Public Urban-Serving Multicampus
- Size & Residential Status: Large Two-Year
- 400 Stanton-Christiana Rd
Newark, DE 19702
- Degrees or Certifications Awarded For This Program: 1
- Highest Degree Offered: Associate's
- Campus Location: Large Suburb
- Tenure System: No Tenure System
- Students Enrollment: 5,000 - 9,999
- Classification: Associates--Public Urban-Serving Multicampus
- Size & Residential Status: Medium Two-Year
- One College Rd
Batavia, NY 14020
- Degrees or Certifications Awarded For This Program: 2
- Highest Degree Offered: Associate's
- Campus Location: Rural Fringe
- Tenure System: No Tenure System
- Students Enrollment: 5,000 - 9,999
- Classification: Associates--Public Suburban-Serving Single Campus
- Size & Residential Status: Medium Two-Year
- 5101 Evergreen Rd
Dearborn, MI 48128
- Degrees or Certifications Awarded For This Program: 5
- Highest Degree Offered: Associate's
- Campus Location: Small City
- Tenure System: Has Tenure System
- Students Enrollment: 10,000 - 19,999
- Classification: Associates--Public Suburban-Serving Multicampus
- Size & Residential Status: Large Two-Year
- 2400 S 240th St
Des Moines, WA 98198
- Degrees or Certifications Awarded For This Program: 8
- Highest Degree Offered: Associate's
- Campus Location: Large Suburb
- Tenure System: Has Tenure System
- Students Enrollment: 5,000 - 9,999
- Classification: Associates--Public Suburban-Serving Multicampus
- Size & Residential Status: Medium Two-Year
- 2323 W 14th St
Tempe, AZ 85281
- Degrees or Certifications Awarded For This Program: 186
- Highest Degree Offered: Associate's
- Campus Location: Rural Fringe
- Tenure System: No Tenure System
- Students Enrollment: 10,000 - 19,999
- Classification: Associates--Public Urban-Serving Multicampus
- Size & Residential Status: Large Two-Year
- 851 30th Ave SE
Rochester, MN 55904
- Degrees or Certifications Awarded For This Program: 6
- Highest Degree Offered: Associate's
- Campus Location: Small City
- Tenure System: Has Tenure System
- Students Enrollment: 5,000 - 9,999
- Classification: Associates--Public Rural-Serving Large
- Size & Residential Status: Medium Two-Year
- 9600 College Way North
Seattle, WA 98103
- Degrees or Certifications Awarded For This Program: 1
- Highest Degree Offered: Associate's
- Campus Location: Large City
- Tenure System: Has Tenure System
- Students Enrollment: 5,000 - 9,999
- Classification: Associates--Public Urban-Serving Multicampus
- Size & Residential Status: Medium Two-Year
- Upper Bonneau Road
Box Elder, MT 59521
- Degrees or Certifications Awarded For This Program: 0
- Highest Degree Offered: Associate's
- Tribal College: Yes
- Campus Location: Rural
- Tenure System: No Tenure System
- Students Enrollment: Under 1,000
- Classification: Tribal Colleges
- Size & Residential Status: Very Small Two-Year
Popular Private Colleges & Universities Offering This Program
- 3700 W 103rd St
Chicago, IL 60655
- Degrees or Certifications Awarded For This Program: 6
- Highest Degree Offered: Master's
- Campus Location: Large City
- Tenure System: Has Tenure System
- Students Enrollment: 5,000 - 9,999
- Classification: Masters Colleges and Universities (Larger Programs)
- Size & Residential Status: Medium Four-Year, Primarily Nonresidential
- 1845 E Northgate Drive
Irving, TX 75062
- Degrees or Certifications Awarded For This Program: 0
- Highest Degree Offered: Doctoral
- Campus Location: Midsized City
- Tenure System: Has Tenure System
- Students Enrollment: 1,000 - 4,999
- Classification: Masters Colleges and Universities (Larger Programs)
- Size & Residential Status: Small Four-Year, Highly Residential
- 2011 W Pershing Rd
Chicago, IL 60609
- Degrees or Certifications Awarded For This Program: 10
- Highest Degree Offered: Non-Degree Granting
- Campus Location: Large City
- Tenure System: No Tenure System
- Students Enrollment: Under 1,000
Source: IPEDS Survey 2007-2008