What is Office Management and Supervision?
Office Management and Supervision is a field of study in business focused on the process associated with managing, leading, training, and organizing individuals and teams within an organization towards a common goal. An office manager or supervisor is a person possessing the capacity and willingness to manage, develop, and organize resources of a business and its associated risks in order to help the team work towards a collective set of objectives.
According to the BLS, Office Management and Supervision is a vital role in the growth of the United States economy. In a traditional sense, an Office Manager or Supervisor is a person charged with controlling a public or private entity or group in an efficient manner to take advantage of a business opportunity, satisfy customer demand, or set of market inefficiencies.
Top Degree for an Office Manager
Pathways to starting a career in Office Management and Supervision will likely vary from individual to individual. In other words, by earning degree or certificate in office management plus a unique level of relevant work experience, professional contacts, and business acuity can all help propel a candidate to find a job managing in an office setting.
The degree programs offered via an accredited university and college will be either be accomplished through direct or indirect programs. Direct degree programs are created by schools to provide students with a full range of skills necessary to become an effective office manager in the workplace.
Indirect degrees and certificates in supervision teach various core skills that are transferable from job to job across industries. Adjacent pathways to management that may help lead you land the perfect job for you may include the following:
Both indirect and direct degree programs can serve as important tools to help you succeed in business management and supervision when coupled with life experiences, transferable skills, and relevant work experience.
Office Manager Educational Requirements
As an office supervisor, there is an expected level of mastery expected in management within a given industry. First-time supervisors of a small satellite office have a different set of expectations than an experienced manager of a large, established office. Thus, the range of expertise will come with a spectrum of mastery. As such, students and working professionals will need to continue to learn and upskill throughout their lives to remain competitive and relevant.
The certificate programs available for current and prospective office managers are often highly targeted programs that teach vital core skills to succeed in a supervisory position. Certificate can also be created in a more general sense, teaching an array of relevant skills through a diverse set of classes. As an example, a targeted certificate program in supervision can focus on staff scheduling to help prepare a manager navigate an office with multiple shifts or manufacturing facility requiring precise schedules.
Meanwhile, a general certificate program will provide students with core skills and knowledge via broad-based classes such as communications, bookkeeping, leadership, project management, personnel management, record keeping, customer service, accounting, psychology, and interviewing skills.
Employment Overview for Office Managers
Office managers and supervisors of all types will learn a variety of business skills in school. Formal degrees in management and certificate programs in supervision can help assist individuals with key skills and business knowledge. Supervisors are important job functions in both large corporations and small businesses. They ensure tasks are being completed on time and on budget while morale and productivity remain high.
College degrees can help supervisors upskill in a variety of business positions such as advertising, leaders, board members, directors, project managers, human resources, training managers, venture capitalists, and logistics managers. With the latent core skills to lead, teach and motivate others, the sky is the limit in terms of sector of employment and vocational growth opportunities.
Office Manager Job Responsibilities
An office supervisor will be given a set of responsibilities to support an organization’s objectives and mission. They will support staff, customers, and executive management team while communicating with each group effectively. The exact job requirements of an office supervisor will vary from company to company given the needs of the organization.
Managers will need to possess a set of working skills that include effective communication, organization, diplomacy, documentation, industry knowledge, record keeping, critical thinking, legal knowledge, writing skills, reading skills, and time management. An overview of a typical office manager’s job responsibilities includes the following:
- Answering emails and telephone calls & communicating with appropriate staff
- Routing emails, documents, and files to appropriate staff
- Managing proper inventories in and around the office
- Conferring with peers and management team to discuss strategies to help promote the organization, increase sales, and expand new markets
- Helping to resolve customer complaints associated with products, services, and personnel
- Training employees to master complex duties or new processes
- Managing sales team to ensure goals are achieved
- Interviewing, hiring, training, retaining, and evaluating staff perpetually
- Attending divisional and company-wide meetings to share best practices and align objectives department to department
- Organizing and planning work schedules & managing monthly objectives
- Coordinating with legal team regarding human resource issues and concerns
Management Salary and Job Growth
Salaries for business managers tend to be well above the median average. In fact, a summary of management occupations compiled by the BLS reveals substantial data. Management occupations in the United States is the highest wage group of all job types across the board. The median annual income of managers and supervisors is $102,590. Topping the scale above $125,000 a year are marketing managers, engineering managers, information systems managers, and financial managers.
Employment growth for managers and supervisors looks bright. Factors that affect wage and job growth for managers include sector growth, company health, job function, work ethic, experience, and strategic focus. Specific examples include growth for administrative managers growing at 8% and sales managers growing at 7% during the coming ten years. These two job functions alone will account for over 60,000 new jobs during this coming reporting period.
Resources for Office Managers & Supervisors
The Office Managers Association (OMA), NMA, and the AMA are great places for students to start. Each organization is dedicated to help office managers learn about the industry, network with other supervisors, and educate members about trends. Additional insights into relevant news, industry updates, legislative activities, and conferences can help grow your career outside the academic realm.